Product care and Warranty
💡 Toverlux Lamp & Lantern
- Warranty period: 1 year from purchase date.
- What’s covered: Faults in the lamp body or LED (only when original EU-CE-certified LED strip and USB adapter are used: AC220–240V DC5V 2A 10W).
- Conditions:
- Product must include all original parts and be unaltered.
- For indoor, decorative use only.
- Not covered:
- Damage from misuse, outdoor use, or modification.
- Natural variations in wood (color, grain) are not defects, discolouration over time is a natural process of wood and doesn’t fall within warranty.
Important:
- Not a toy — keep away from children under 14 without supervision.
- Do not leave the plugged in lamp unattended.
 Toverlux Silhouettes
- Warranty:Â 1 month after purchase
- Material: Polypropylene – safe, strong, heat-resistant & 100% recyclable.
- Ink: Food-grade safe (used in food packaging).
- What’s covered: Manufacturing defects and damages during transport.
- Not covered:
- Scratches, damage from bending, misuse, or alteration.
- Color shifts or wear from extended use.
Toverlux Window Frame
- Warranty period: 6 months after purchase
- What’s covered: Faults in wooden frame, suction cup, base, or slot mechanism.
- Conditions:
- For indoor use only.
- Must include all original parts.
- Not covered:
- Water damage, droppings, or natural wood variations. Discolouration over time is a natural process of wood and doesn’t fall within warranty.
Warranty Process (all products)
- Take photo’s in original packaging and shipping box with attached label.
- Contact the store where you purchased the item — all warranty claims begin there.
- If bought from us directly, email support@toverlux.com with your order number, a short description, and photos.
- If approved, we’ll send you a free return label and take care of the rest.